new functionality to know the status of deliveries in promotions with product delivery in kiosk. In this way we encourage the collection of the product to the readers who have not done so, reinforcing the communication on this segment, reducing the redemption and increasing the number of products sold in the promotion.
Through the implementation of the “promotional reader portal” we motivate the reader to confirm the product’s collection in exchange for the contribution of value with the follow-up of the delivery of their product. This activity is complemented by contact with users who have not collected the product to motivate their collection.
Synergia has unique solutions such as the reserve recovery system, which allows us to increase the volume of reservations by up to 13.5%, solutions that we now complement with new functionalities so that the reservations are effective and turn into sales reducing the redemption of the promotions.
The system of recovery of reserves not only increases the sales volume, but also guarantees the quality of the service provided to the readers, making them loyal, guaranteeing their attention and avoiding undue complaints while improving the brand image.
We guarantee 100% of the attention to all readers who try to get in touch with the Customer Service Center of the promotional action, regardless of the channel used and the reason. All readers who have some kind of problem to make their reservation by voice or SMS, or are not taken care of when sending the query, communicating an incident or making a reservation, are called by telephone by our Customer Service at Three different schedules to locate you and satisfy your need.
We professionalize customer service in promotions by facilitating the reader’s contact for anything related to the promotion, increasing the perceived transparency to equate it with a standard purchase.